Perspectives in ambulatory care: Return on investment of a centralized telephonic case management program in a commercial population

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Advocate Aurora Health

Abstract

Case management has been effective in improving cost and quality outcomes for at-risk populations. The majority of case management studies have been performed on older Medicare populations and lacked standard financial outcome estimates. A telephonic case management program's clinical and economic effectiveness was assessed on a commercial population, including return on investment (ROI). The centralized program resulted in statistically significant lower emergency department visits and inpatient admissions with a significant ROI.

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Article

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