Recommended Citation
Pufundt J, Perez K, Morgan M. Patient experience best practices: An exemplar of advanced practice registered nurse EBP mentor team led inquiry. Evidence Based Practice poster presentation at Empowering Nursing Excellence: Recognizing the Value and Impact of Nurses, Advocate Health Midwest Region Nursing Research & Professional Development Conference 2023; November 15, 2023; virtual.
Presentation Notes
Evidence Based Practice poster presentation at Empowering Nursing Excellence: Recognizing the Value and Impact of Nurses, Advocate Health Midwest Region Nursing Research & Professional Development Conference 2023; November 15, 2023; virtual.
Abstract
Background/Rationale
Patient experience is one of the five tenets of the Quintuple Aim- population health, cost of care, clinician wellbeing, and health equity. The Aim is a model for achieving high quality, safe, and cost-effective care. Engagement is an important strategy for reaching an optimal state of the patient and family care experience. At our organization, the patient experience scores have been static and under target for a while, despite implementation of many interventions. A team of APRN evidence-based practice (EBP) Mentors (Clinical Nurse Specialists and a Nurse Practitioner) engaged in the EBP process identified practices that impact the patient experience.
Aim/Purpose
The purpose of the initiative was to identify best practices that impact inpatient pediatric patient and family satisfaction and engagement, improving patient experience at the organization.
Implementation Plan
The framework for this EBP initiative is the Seven Steps of the EBP Process by Melnyk and Fineout-Overholt. The APRN team worked through the first four EBP steps, delivering evidence-based recommendations to improve patient experience. They presented their findings to their site executives and proposed an implementation team structure.
Outcomes
The results of the evidence synthesis that answered the PICOT question were categorized into six themes and four groups that impact patient experience- providers, nursing, organization, and patients/family. Evidence-based recommendations were identified for each theme. A patient experience steering committee and four subcommittees with key stakeholders were recommended to guide the implementation of the EBP strategies. Pre- and post-implementation data will be collected for nurse and provider communication, patient loyalty, and clinician wellbeing.
Implications for Practice
A team of APRN EBP mentors initiated an inquiry to answer a clinical question, with the goal of identifying patient experience best practices to improve outcomes. A collaborative team of EBP mentors is essential to drive practice change within an organization, recognizing both value and return on investment.
Document Type
Poster
Publication Date
11-15-2023
Patient experience best practices: An exemplar of advanced practice registered nurse EBP mentor team led inquiry
Background/Rationale
Patient experience is one of the five tenets of the Quintuple Aim- population health, cost of care, clinician wellbeing, and health equity. The Aim is a model for achieving high quality, safe, and cost-effective care. Engagement is an important strategy for reaching an optimal state of the patient and family care experience. At our organization, the patient experience scores have been static and under target for a while, despite implementation of many interventions. A team of APRN evidence-based practice (EBP) Mentors (Clinical Nurse Specialists and a Nurse Practitioner) engaged in the EBP process identified practices that impact the patient experience.
Aim/Purpose
The purpose of the initiative was to identify best practices that impact inpatient pediatric patient and family satisfaction and engagement, improving patient experience at the organization.
Implementation Plan
The framework for this EBP initiative is the Seven Steps of the EBP Process by Melnyk and Fineout-Overholt. The APRN team worked through the first four EBP steps, delivering evidence-based recommendations to improve patient experience. They presented their findings to their site executives and proposed an implementation team structure.
Outcomes
The results of the evidence synthesis that answered the PICOT question were categorized into six themes and four groups that impact patient experience- providers, nursing, organization, and patients/family. Evidence-based recommendations were identified for each theme. A patient experience steering committee and four subcommittees with key stakeholders were recommended to guide the implementation of the EBP strategies. Pre- and post-implementation data will be collected for nurse and provider communication, patient loyalty, and clinician wellbeing.
Implications for Practice
A team of APRN EBP mentors initiated an inquiry to answer a clinical question, with the goal of identifying patient experience best practices to improve outcomes. A collaborative team of EBP mentors is essential to drive practice change within an organization, recognizing both value and return on investment.
Affiliations
Advocate Children’s Hospital