Loading...
Recommended Citation
Nixon T, Ochakovski E, Mepham J, Congenie K. Utilizing simulation to increase confidence in onboarding care managers & social workers. Professional Development podium presentation at Empowering Nursing Excellence: Recognizing the Value and Impact of Nurses, Advocate Health Midwest Region Nursing Research & Professional Development Conference 2023; November 15, 2023; virtual.
Presentation Notes
Professional Development podium presentation at Empowering Nursing Excellence: Recognizing the Value and Impact of Nurses, Advocate Health Midwest Region Nursing Research & Professional Development Conference 2023; November 15, 2023; virtual.
Abstract
Background
New hire inpatient care managers and social workers are often overwhelmed with the complexity of their new care coordination role. Role-play is a useful experiential strategy connecting theory to practice in a safe space. Use of standardized patients for communication simulation improves patient centeredness versus role playing, justifying organizational investment. Simulation helps learners reflect and analyze practice within a psychologically safe environment. A simulation-based advanced care transition program was adapted to provide onboarding teammates opportunities to experience complex care coordination situations aligning with organizational and regulatory requirements.
Purpose
The purpose of this project is to provide onboarding Inpatient Care Management teammates experiential learning to support role transition, teamwork, and communication.
Methods
The Inpatient Care Management team consulted simulation to adapt a simulation-based program for team member onboarding. This four-hour program includes didactic, two simulations, and an online documentation session. We provided a prebrief and environment orientation prior to simulation to help set learners up for success. Both simulations allowed learners to serve in their role to assess and provide care coordination for discharge. Trained standardized patients played a patient role supporting learning objectives and providing patient feedback to learners. The debriefing offers learners the opportunity to reflect, explore gaps, and extrapolate lessons learned to clinical practice.
Results
Pre/post simulation results demonstrated increased confidence related to effective communication, compliance with regulatory language, care assessment/transition planning, and collaborative teamwork. Learners expressed appreciation for real-time feedback from standardized patients and collaboration with other teammates. They felt psychologically safe to learn, ask questions, and raise concerns in the debriefing which aligned with the outcomes of the simulation.
Conclusions
Simulation using standardized patients for onboarding care management team members can provide experiential learning in a psychologically safe environment to promote and build confidence, meet regulatory compliance, and prepare learners for effective patient care coordination and transition.
Document Type
Oral/Podium Presentation
Publication Date
11-15-2023
Utilizing simulation to increase confidence in onboarding care managers & social workers
Background
New hire inpatient care managers and social workers are often overwhelmed with the complexity of their new care coordination role. Role-play is a useful experiential strategy connecting theory to practice in a safe space. Use of standardized patients for communication simulation improves patient centeredness versus role playing, justifying organizational investment. Simulation helps learners reflect and analyze practice within a psychologically safe environment. A simulation-based advanced care transition program was adapted to provide onboarding teammates opportunities to experience complex care coordination situations aligning with organizational and regulatory requirements.
Purpose
The purpose of this project is to provide onboarding Inpatient Care Management teammates experiential learning to support role transition, teamwork, and communication.
Methods
The Inpatient Care Management team consulted simulation to adapt a simulation-based program for team member onboarding. This four-hour program includes didactic, two simulations, and an online documentation session. We provided a prebrief and environment orientation prior to simulation to help set learners up for success. Both simulations allowed learners to serve in their role to assess and provide care coordination for discharge. Trained standardized patients played a patient role supporting learning objectives and providing patient feedback to learners. The debriefing offers learners the opportunity to reflect, explore gaps, and extrapolate lessons learned to clinical practice.
Results
Pre/post simulation results demonstrated increased confidence related to effective communication, compliance with regulatory language, care assessment/transition planning, and collaborative teamwork. Learners expressed appreciation for real-time feedback from standardized patients and collaboration with other teammates. They felt psychologically safe to learn, ask questions, and raise concerns in the debriefing which aligned with the outcomes of the simulation.
Conclusions
Simulation using standardized patients for onboarding care management team members can provide experiential learning in a psychologically safe environment to promote and build confidence, meet regulatory compliance, and prepare learners for effective patient care coordination and transition.