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Recommended Citation
Markus M. Enhancing Patient Experience Through Virtual Nursing Assessments in Hospital at Home. Technological Innovations in Care Redesign and Delivery poster presented at Transforming Practice: The Intersection of Technology and Nursing Excellence; Advocate Health Nursing Research and Professional Development Conference 2025; November 12, 2025; Virtual.
Presentation Notes
Technological Innovations in Care Redesign and Delivery poster presented at Transforming Practice: The Intersection of Technology and Nursing Excellence; Advocate Health Nursing Research and Professional Development Conference 2025; November 12, 2025; Virtual.
Abstract
The expansion of home-based care has reshaped holistic healthcare delivery. Atrium’s Hospital at Home program explored the role of nurses in virtual assessments, highlighting the potential of remote evaluations to improve outcomes. Research supports this approach: “Patients receiving acute, virtual, home care with remote monitoring… had markedly shorter hospital stays than patients receiving standard inpatient care, with no significant increase in mortality, ED revisits, or return hospitalizations” (Banerjee et al., 2024).
In March 2025, a pilot initiative launched to develop a workflow enabling nurses to conduct effective virtual assessments, aiming to enhance NRC Patient Experience Scores through more comprehensive care plans. Formal assessments began April 1, 2025, with 30% of a nurse’s caseload requiring virtual assessments based on acuity and readmission risk. This follows a phased rollout: 60% by May 1, and full implementation by June 1.
Initial results showed an NRC Likelihood to Recommend score of 78.6% (benchmark 88.5%; target 90%), Information on Symptoms Provided at 56.3% (benchmark 67.7%), and Care Provider Explained Things at 60.2% (benchmark 63.9%). Outcomes by the end of June are expected to show improved access, satisfaction, and patient engagement. Strong communication is noted to foster trust and satisfaction: “Good communication with providers results in patients feeling a more personal connection… leading to the greatest influence on patient satisfaction” (Wilson, 2002 as cited in Maniaci et al., 2022).
Challenges such as tech barriers, digital literacy, and compliance concerns emerged. Nurses stressed the need for communication training, tech support, and organizational backing.
As care shifts to hybrid models, nurses are key to ensuring quality, patient-centered care. “Telehealth empowers nurses to monitor, educate, and engage patients, promoting self-care and reducing hospitalizations” (Koh et al., 2016 as cited in Kwok et al., 2022).
Document Type
Poster
Publication Date
11-12-2025
Enhancing Patient Experience Through Virtual Nursing Assessments in Hospital at Home
The expansion of home-based care has reshaped holistic healthcare delivery. Atrium’s Hospital at Home program explored the role of nurses in virtual assessments, highlighting the potential of remote evaluations to improve outcomes. Research supports this approach: “Patients receiving acute, virtual, home care with remote monitoring… had markedly shorter hospital stays than patients receiving standard inpatient care, with no significant increase in mortality, ED revisits, or return hospitalizations” (Banerjee et al., 2024).
In March 2025, a pilot initiative launched to develop a workflow enabling nurses to conduct effective virtual assessments, aiming to enhance NRC Patient Experience Scores through more comprehensive care plans. Formal assessments began April 1, 2025, with 30% of a nurse’s caseload requiring virtual assessments based on acuity and readmission risk. This follows a phased rollout: 60% by May 1, and full implementation by June 1.
Initial results showed an NRC Likelihood to Recommend score of 78.6% (benchmark 88.5%; target 90%), Information on Symptoms Provided at 56.3% (benchmark 67.7%), and Care Provider Explained Things at 60.2% (benchmark 63.9%). Outcomes by the end of June are expected to show improved access, satisfaction, and patient engagement. Strong communication is noted to foster trust and satisfaction: “Good communication with providers results in patients feeling a more personal connection… leading to the greatest influence on patient satisfaction” (Wilson, 2002 as cited in Maniaci et al., 2022).
Challenges such as tech barriers, digital literacy, and compliance concerns emerged. Nurses stressed the need for communication training, tech support, and organizational backing.
As care shifts to hybrid models, nurses are key to ensuring quality, patient-centered care. “Telehealth empowers nurses to monitor, educate, and engage patients, promoting self-care and reducing hospitalizations” (Koh et al., 2016 as cited in Kwok et al., 2022).
Affiliations
Enterprise (across all divisions)